At FlowersnCake.com, we strive to provide a smooth and satisfying shopping experience. This Cancellation and Return Policy outlines the terms applicable to order cancellations, returns, and refunds.

1. Order Cancellation

a. Cancellation Before Dispatch

  • Orders can be cancelled within 1 hour of placing the order or before the item is processed for dispatch.
  • To request a cancellation, please contact us immediately at [Insert Contact Email/Phone/WhatsApp].
  • If the order has already been processed or dispatched, cancellation may not be possible.

b. Same-Day/Express Delivery Orders

  • Same-day or Express delivery orders cannot be cancelled once confirmed, as processing begins immediately.

c. Customized or Personalized Products

  • Orders for customized cakes, flowers, or gifts are non-cancellable and non-refundable once confirmed, as they are made specifically to your requirements.

2. Return Policy

Due to the nature of our products (perishable goods such as flowers, cakes, and edible items), returns are not accepted once the order is delivered.

However, a return or replacement may be considered only under the following conditions:

  • The product delivered is damaged, spoiled, or incorrect.
  • The product received is significantly different from the description on the website.

To request a replacement, you must:

  • Inform us within 1 hour of delivery with photo or video proof of the issue.
  • Our team will review the claim and arrange a replacement or refund as applicable.

3. Refund Policy

  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • In case of payment via wallet, coupon, or promotional credit, the refund will be issued back in the same form.
  • Delivery charges are non-refundable unless the issue is due to our error.

Situations Not Eligible for Refund:

  • Incorrect address or recipient unavailable at delivery location
  • Delayed delivery due to unforeseen circumstances like weather, public events, or courier delays
  • Minimal differences in color, design, or packaging due to stock or seasonal availability

4. Replacement Conditions

A free replacement will be provided only if:

  • The delivered product is damaged or incorrect
  • Issue is reported within the permitted time window
  • Valid proof (photo/video) is provided

5. How to Request Cancellation or Refund

To initiate cancellation, return, or refund, please contact us at:

  • Email: [Insert Email Address]
  • Phone/WhatsApp: [Insert Contact Number]
  • Order ID and issue description must be provided while raising a request

6. Contact for Support

If you have any concerns or need assistance, feel free to reach out:

FlowersnCake.com
Customer Support Team
Email: flowersncake21@gmail.com
Phone/WhatsApp: +91 8123004047

By placing an order on FlowersnCake.com, you acknowledge and agree to this Cancellation and Return Policy.